Think words are everything? This article reveals why and how tone and body language do the heavy lifting in communication.

While it’s important to maintain professionalism, speaking as though you’re reading from a script can quickly alienate your audience. The trick is to adopt a conversational tone. When I ...

Watch the video to find out more. Speaker 1: (TO AUDIENCE) We have a customer coming today, and we have our junior stylist called Karima who’ll be taking care of her. Before the customer arrives ...