The vendor’s first AI agent offers–Customer Service Management AI Agents and ITSM AI Agents–should have a limited release in November, according to ServiceNow. More use cases will come in 2025.

ServiceNow is integrating GenAI across its new Now Platform Washington, D.C. release as a way to help businesses simplify their operations and grow their value.

The first ServiceNow AI Agent use cases—Customer Service Management AI Agents and IT Service Management AI Agents—will see AI agents solving many types of employee and customer issues by comprehending ...

SANTA CLARA, Calif. — March 22, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now ...

ServiceNow has introduced the Yokohama platform release, focusing on improving automation, governance, and workflow intelligence. With this update, organizations can enhance application ...

ServiceNow’s AI platform for business transformation helps solve complex dispute issues by optimizing contact center efficiency and accelerating employee productivity Visa plans to use the ...

ServiceNow’s latest platform release, ... loop where agents are not only automating a process but helping figure out how to improve it. Governance and management — For successful deployment ...

ServiceNow has been successful so far in executing a classic land-and-expand strategy. First, it built a best-of-breed SaaS solution for IT service management, or ITSM, based on being modular and ...