Do you think IT is capable of meeting all your business needs? Is it successful in measuring your performance against agreed upon goals? How about its capability to measure supplier performance? If ...

Continuing with my Reader’s Choice series, this week I’m focusing on service-level management and business process management tools recommended by our readers. For those just tuning in to this series, ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

Increasingly dependent on their networks to realize evolving business objectives, companies are looking harder at new service-level management software. These tools are designed to track and enforce ...

Post-sales service is one area of the supply chain where profit potential still remains untapped by many manufacturers. But that may be changing with mounting evidence of its impact on a company's ...