Apologies can also win over difficult patients. One doctor readily apologizes ... while doctors type furiously into their EHR. A quick script is given to cover present symptoms, as the doc doesn ...

What to say and how to say it are crucial elements of successful patient relationships. Scripting helps the doctor and the team communicate accurate information in a positive manner. Exceeding patient ...

The following vital tips can benefit healthcare professionals and their difficult patient encounters. Active listening is the latest buzzword/hot topic in communication. A key aspect of active ...

Diagnostic accuracy declines significantly when physicians are faced with "difficult patients," regardless of amount of time spent or case complexity, new research shows. Two studies conducted by ...

But this scientific proof of principle, and the work of others, suggests that we can rewrite the script for some patients. And it demands we try. Decades ago these patients would have died.

See About archive blog posts. As a patient, sometimes it pays to be difficult. Michelle Mayer, a research professor in North Carolina, knows this well -- and shares it proudly. When her hands ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Difficult patients — those who are angry, abusive, or rude — may not get the best medical care, according to a pair of studies published Monday in BMJ Quality and Safety. As a medical student ...

Difficult patients are more than just an annoyance for doctors. They actually get worse care. A new study found that difficult patients have a greater chance of receiving a misdiagnosis because ...