In July, Salesforce launched its Journey Builder for creating unified customer experiences across a variety of channels, including the Web, social, email, apps, and so forth. Journey Builder for ...

Salesforce’s agentic AI can be trained on ... “The harder part is getting people on the journey. I’m trying to bring more people along on the journey, whether or not they have direct ...

Then, we looked specifically at two core features: the Email Studio and the Journey Builder. How easy is it to learn how to use Salesforce Marketing Cloud? Salesforce Marketing Cloud is a very ...

The company recently launched a Salesforce “Starter” solution to address the needs of MSME businesses by offering them a single platform to handle sales, services and email outreach functions.

Former Salesforce co-CEO Bret Taylor, who recently co-founded Sierra, a new startup building a customer experience AI agent, joined us to talk about why he thinks AI agents are going to transform ...