A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

You likely know that a Service Level Agreement (SLA) is a thing of immense importance when picking out a web hosting provider, but if you’re not completely sure what a web hosting SLA is ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

One of the biggest differences among providers of security services is the service-level agreement (SLA). In this five-part series of articles, we will dive deep into the various aspects of the ...

This agreement of sorts is similar ... Download TeamSupport's SLA contract template today, which is designed to be edited to fit your exact needs. Use it to detail your service obligations and ...

The Information Technology Department has adopted a Service Level Agreement (SLA) to guide its project management. The goals of our SLA are to improve management performance, to provide more effective ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a ...

Service Level Agreements are used to define what’s an acceptable level of service delivered by IT to the business unit. In theory, and too often in practice, if the SLA numbers are good ...

According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between ... and SLAs are the template to get it done.