Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Implementing the new standard on quality management (QM) by the Dec. 15, 2025, deadline may seem daunting, but the AICPA has developed resources and tools to get started, including a recently revised ...

Firms will need to learn from mistakes, fine-tune systems, and adapt to new ways of thinking about quality. Right-size your quality management documentation for SQMS No. 1 Optimize quality management ...

One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

The Guyana Office for Investment (GO-Invest) on Friday announced its successful recertification under the ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Quality control is more than just keeping track of the number of products produced. It helps manufacturers increase productivity and improve the overall health of the company. Product quality is ...

WIESBADEN, Germany - Geographic diversity, customer variety, organizational structure differences and a presence worldwide have led to varying business practices established across the U.S. Army Corps ...

Quality management (QM) is ‘the coordinated activities to direct and control radiotherapy procedures with regard to quality. The main aim of quality in radiotherapy is safe and effective treatment. In ...