Listening is critical to building trust. Most of our listening focuses on getting information we need. This article discusses ...

Man with light shirt and tie: In this job you're dealing with customers and general enquiries ... Members of Armed Forces: I think communication skills are very important. To the left there ...

Male in light coloured shirt: There are different types of listening. There's listening for pleasure, like we've got customers over ... to improve your listening skills - including observing ...