No one likes dealing with difficult customers. But what happens when your favorite customer or even simply someone who is being anything but rude has a complaint to get off their chest?

I’ve written about how to deal with customer complaints on the phone. But what about online complaints, which are public and can quickly spiral out of control thanks to social media? If you can ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given ...

Jay Baer, the author of “Hug Your Haters,” explains why businesses should not only tolerate coplaints but actively seek them out. CinemaCon 2018: Fandango to service National Amusements ...

Here are seven ways to deal with angry, and quite possibly rude, customers, according to a Forbes report. These strategies may also be useful for dealing with angry patients or family members: 1.

For this reason, it is important for entrepreneurs to develop a customer-complaint strategy, or as I call it, an "angry customer strategy." This strategy differs from a crisis-management strategy ...

NOTHING IS MORE likely to sabotage a brand’s reputation than a customer complaint that goes viral ... crisis management for thousands of firms. Dealing with angry customers is only one element.