Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that ...

Conversations and talking points are always tough, but by having a schedule in place for clients and your business, it makes the process a whole lot easier and more effective. - Zac Johnson , Blogger ...

However, the problem with phone conversations is that they don’t always go as well as companies or customers would like. And, following a phone conversation it’s not uncommon to hear phrases like: ...

Body Language 9 Ways to Manage Difficult Conversations Research-based techniques for getting the outcome you want, without drama. Posted July 2, 2014 ...

With 78 percent of consumers abandoning a transaction due to a poor initial interaction, small businesses need to ensure they make a good first impression over the phone. Here are three ways to do ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

By handling difficult conversations with professionalism and empathy, you not only resolve issues effectively but also strengthen your professional relationships, fostering a more positive and ...

Laying out the conversation ahead of time will help you stay calm and focused, even if the exchange turns tense. Script before you speak. NFL coaches are known to draw up their team’s first 15 ...

No matter how much you want to avoid it, you will always have to have difficult and unpleasant conversations. By planning and making the experience as positive as possible, you can get through the ...