Here are just three of the best examples of when bad customer service had a serious impact on a brand and its public perception. Note that in all three of these cases, the brand had a chance to ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

This is poor customer service. I liked it better when they ... don't have computers or the computer skills required. For example, I received a renewal notification for a discount with ...

ROCHESTER, N.Y. (WHEC) — Do you feel like you’re getting really bad customer service? You’re not alone. That’s according to a new report called the American Customer Satisfaction Index.

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI, the researchers said employees must be more critical in managing chatbot ...

Bad customer service threatens $3.7 trillion annually ... However, they aren't as comfortable using it when the stakes are higher. For example, 81% of consumers want to speak with a human being ...

An Insider's Account of Why Customer Service is Broken + Tips To Avoid Bad Service," says a number of factors are contributing to the decline in customer service in the U.S. Tenumah told FOX ...

I’m fed up with poor customer service – is it part of modern life that we just have to accept? Name and address supplied Rocio says: Few things elicit that sinking feeling more than knowing ...

People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored. Many ...

Tobago needs to raise its level of professionalism in order to create a positive image for itself, but currently it’s a sad state of affairs, where customer service is shockingly poor.