They can place stress on you and your employees and interfere with servicing your other customers. You can use a few basic techniques to deal with difficult customers, whether they have a ...

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Dealing with difficult customers is never easy, but it's a part of many businesses. Communicating with those customers through email is sometimes easier than doing so face-to-face, but it's still ...

True listening seems to be a disappearing art in our culture. But in order to communicate effectively with a difficult customer, it’s imperative. An ear is only the organ that delivers sound ...

Avoiding such an outcome is one reason to handle things quite differently than snapping at the customer. It all begins with your frame of reference. Instead of viewing this difficult customer ... Here ...

Whether that customer is constantly complaining about results or making impossible demands, you and your staff dread dealing with them ... want to turn your most difficult customer into one ...

At the time, I thought that working in a call-center was one of the most stressful professions to undertake, especially when dealing with insurance claims (you can imagine the stories).

All businesses, whether retail or a software firm, deal with difficult customers. These customers can be one of the worst things about a job. However, there are some key ways to speak with angered ...