Call Center Scripts for Greeting your Customers First impressions with a customer are important. A kind greeting can go a long way to determine the comfort level of your customers.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...

CBI arrested 43 from call centre in Gurugram’s DLF Cyber City in raid part of Operation CHAKRA-III. Agency suspects accused made millions of dollars each month, it is learnt.

New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. ST. LOUIS, June 28, 2022 /PRNe ...

Making Sure Agents Stick to the Script Contact centers struggling to get agents to handle every call exactly according to plan have typically resorted to one-on-one training -- but that's a ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script ...

The ripple effects of Convergys’ Gurgaon center didn’t end with operational scaling. It sparked a talent pipeline, created a ...

Gogo Worldwide Vacations is making round-the-clock sales and support services available to travel agents. The wholesaler moved five consultants from various parts of the company to staff a new 24/ ...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...