Damning official figures reveal that as many as 3.5 million smart meters are currently operating in 'dumb' mode.

MORE than four million people with a prepayment meter need to complete a vital check before they turn their heating off. As the weather improves many of us will have decided now is the time to ...

HOUSEHOLDS with broken smart meters could get automatic compensation if the devices are not fixed within 90 days. Proposals drawn up by energy regulator Ofgem could see customers compensated £40 ...

Then there is the risk of your smart meter going "dumb." This is when it loses the ... for suppliers to transfer the household onto a prepayment meter too. Suppliers have to actually notify ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

According to official figures, there have been a number of issues with the nationwide smart meter rollout, with as many as 3.5 million currently operating in ‘dumb’ mode, unable to send energy ...

Millions of smart meters have been left in "dumb" mode, failing to transmit automatic readings, leading to billing chaos and frustrated customers. Under new regulations, suppliers must install a ...

Ministers have been urged to review the practice of forcibly installing energy prepayment meters in homes as the energy crisis has left some vulnerable customers without heat or electricity ...