Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

Patagonia Sent an Email to Customers. These 6 Words Are a Brilliant Reminder of Why the Company Is So Beloved Is the thing you’re building made to last?

The call center is no stranger to the Great Resignation. But you can improve agent well-being, optimize operations and satisfy customers all at the same time.

One of the toughest parts of sales is making a cold call. Calling a potential customer out of the blue is never easy, but there are some things you can do to make your cold call experience a bit less ...

AT&T customers report problems making calls between carriers AT&T support said the issue was impacting calls between carriers, and "carriers are working as quickly as possible to diagnose and ...

Nationwide telecommunications issues were reported after customers of Verizon and AT&T networks said they were encountering problems making calls.

AT&T earlier Tuesday confirmed a nationwide issue preventing calls from going through had affected customers across the U.S.

Google is making some Nest products a lot worse with this decision. On Friday, Google sent an email to customers of the original and second-generation Nest Learning Thermostats, informing them ...

Centralized Note-Taking: This feature is the organizational backbone, making sure that all customer call notes are stored in one place for easy access.

Many senior executives at B2B suppliers see spending time with customers as a way to stay abreast of the market and as part of their job. But the results of their interactions vary widely. They ...

AT&T customers report problems making calls between carriers AT&T support said the issue was impacting calls between carriers, and "carriers are working as quickly as possible to diagnose and ...