Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

Financial tools, workflows, staffing, marketing, and customer service can all be reviewed through a lean lens.

Between a pandemic, heightened competition, total supply chain uncertainty, and states shutting down and opening — customers, suppliers, and employees are all in unchartered territory. Despite the ...

Gerry Boushelle, associate director of global supply chain clinical-supply manufacturing in Pfizer’s (New York) global research and development division, presented a case study of the company’s ...

Dr. Adil Dalal, DBA is CEO, keynote speaker, leadership guru, author of 4 books, and winner of numerous prestigious global awards. Lean technology, also known as the Toyota Production System (TPS), ...

BEDFORD HEIGHTS, OHIO -- Declaring that "we've started this year in the midst of a crisis unlike any we've seen in our lifetime," President-elect Barack Obama today urged leaders of both political ...

Forbes contributors publish independent expert analyses and insights. I cover logistics and supply chain management. When companies decide that their own internal warehousing capabilities are lacking, ...