Customer success (CS) is one of the most critical functions of a startup, especially a business-to-business (B2B) software-as-a-service (SaaS) startup. Your startup’s success depends on ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

While there’s no single ideal profile for someone to move into a customer success role, there are certain types of backgrounds that can produce great CS executives.

ThetaRay, a leading provider of AI-powered transaction monitoring technology for banks and fintech, today announced 260% revenue growth in 2022, and t ...

3 Examples That Will Confirm You Were Not Meant to Lead People. ... There’s no praise for valued team members, no celebration of everyone’s success, ...

Treasure Data has been named a Leader in The Forrester Wave™: Customer Data Platforms For B2C, Q3 2024.