Adopting digital key account management (KAM) and resulting account ... the organization needs to shift toward a customer-centric model for this to happen. Leaders must do so by simplifying ...

Account managers these days are often juggling between different applications and digital tools. This leads to data and intelligence being stored in silos. When it comes to account planning, a lot ...

Regarding customer engagement and operating models, we also found that ... Mike Moorman is a principal in ZS’s Chicago office and leads the firm’s key account management practice. Mike serves on the ...

In this week’s executive interview, Jagdish C Belwal, CIO at Tata Motors Limited, along with his colleagues Vinod Sahay, who heads sales and marketing for Medium & Heavy Trucks, and Anurag Dubey ...