Customer expectations have never been higher, so how do you keep up with the growing and changing ... Whether their experience is good or bad, customers are likely to tell friends and family ...

Great, consistent, scalable customer service starts with a strategy and ... You must be nimble and continually evolve your approach to keep up with the times. Chris Riback is host of ...

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The other part is keeping them–all with the help of a solid customer service ... biggest principles? “Service as our product,” McDaniel says. That means forming good relationships ...

It can often feel as if companies have given up on delivering a satisfying service experience. Executives still talk a good game about the importance of a great customer experience (CX), but reality ...

Respondents were asked to evaluate customer service quality as “excellent,” “good,” “fair,” or ... “there is competitive pressure to keep up.” In addition to competition ...

Being proactive, not taking anything personally, and following up are also some examples of good customer service. Having a customer service plan in place can make or break a company. Putting in a ...

According to the article, the existing stores lack Apple’s secret sauce: enriching people’s lives by focusing on what Steve Jobs called “insanely great ... the customer. Keep the product ...