KCS, or Knowledge-Centered Service, is a methodology that allows organizations to consistently capture information and maintain an up-to-date resource for customer-facing employees. When organizations ...
The company's AI search solution for customer support teams received the designation for its clear and robust support of KCS best practices. The designation is given to companies whose tools or ...
In 2007, we made two critical decisions in quick succession: we implemented RightAnswers and made the conscious decision to follow the Knowledge- Centered Service (KCS™) methodology. We were committed ...
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