You can avoid the return fee if you return your online purchase in person at any JCPenney store. Bring your shipping label, order confirmation email or packing list to receive your refund.

“Free shipping and free returns” has long been the policy for many retailers, but amid rising shipping expenses and a tough environment for retail sales, some companies are now implementing ...

Retailers including H&M, JCPenney, and many others are imposing some kind of fees for returns. It's becoming more common for customers returning products to shoulder shipping fees. About 41% of ...