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'They Didn’t Stop It': Irate Customer Allegedly Knocked Down, Stomped Black Worker at Mississippi Dollar General While Management, Customers Just Stoodby, Didn't Call Police
Michelle Renee Abney was three weeks into her job at a Dollar General store in Laurel, Mississippi, when she said she was attacked by an irate customer ... she said. Calls to the local Dollar ...
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SoftBank Corp aims to help call center workers by ‘softening’ angry customer calls with AI
TOKYO, May 16 (Reuters) - Dealing with irate customers can be extremely stressful for call center workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled ...