Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent. THIS DEFINITION IS FOR PERSONAL USE ONLY. All other ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...