With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

A strong brand experience is the result of carefully orchestrating every interaction a customer has with the brand.

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

‘Bad customer service is something we all experience, and this app aims to improve service for everyone while empowering disabled people. ‘WelcoMe is a most person-centred tool to share access ...

ServiceNow NOW, in collaboration with Qualtrics International XM, recently announced the launch of a new app to help improve employee ... and provides IT and customer service agents a unified ...

Machine learning (ML) — technology that learns from experience (data) to predict the behavior of each individual — is well known for improving the bottom line by running major operations more ...

(Photo by Greg Nash - Pool/Getty Images) A bipartisan trio of senators has introduced legislation intended to improve and streamline the customer service provided by federal agencies, targeting ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions.

Social media platforms can help businesses attract new customers, connect with current customers, build brand awareness, and push new products. However, many brands don’t understand social media’s ...