Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of ...

Customer service is a reciprocal relationship. Take care of me, and I’ll take care of you. It’s paramount to generating thriving communities where businesses flourish and clients and customers feel ...

A Quality Target refers to a qualitative or quantitative value assigned to a required operation in the manufacturing or service ... post Understanding Customer Needs: The Importance of Quality ...

Successful companies understand the importance ... its product line. Customer feedback can manifest itself in evaluating how company employees treat customers. Customer service satisfaction ...

Service level agreements of paramount importance to software-as-a-service adoption Your email has been sent Software-as-a-service has been the buzzword that promises to provide prompt services ...

As we pass National Customer Service Week (7 – 11 October), it’s an ideal time for the pensions industry to reflect on the critical importance of customer care. Andy Rose writes At Pension ...

In 1976, Lilly Tomlin, playing the role of Ernestine on a Saturday Night Live skit, uttered these lines to a “customer” who was complaining about the service he was receiving. I was reminded ...

What is the importance of customer service in creating an experience for shoppers, and the significance of the workforce in this delivery. Customer service should be at the heart of everything you do, ...