As ITSM provider BMC notes in a blog post, ITIL 4 “provides a digital operating model that enables organizations to ... the head of managed services for service operations at CDW, and Erin Hollingshad ...

The program covering the revised ITIL lifecycle approach for Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service ... as a "more mature" service management ...

has been invited to present MetricNet's latest research on ITIL Maturity as well as Self-Service in IT Service and Support at the 2022 Support World Live Conference. Powered by HDI, the leading ...