A product they are waiting for is not ready in time due to factors outside of our control (being short-staffed, extremely busy) How to deal with customer that is being unreasonable How to best ...

However, learning how to handle challenging interactions with ... For example, simulate scenarios like addressing an angry customer or resolving a billing dispute. The more prepared your team ...

Maintaining high standards in business... Key Behaviors for Good Customer Service. Success in business depends on identifying what... How to Handle a Verbally Abusive Business Partner. Maintaining ...

When faced with a customer who has become angry or abusive, it is important to distinguish which category they belong to. The best way to handle an abusive caller differs from the best way to ...