Customer complaints are an unfortunate reality ... In any office setting, co-workers... How to Deal With an Angry and Belligerent Employee. The workplace atmosphere has the ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing ...

New research from a team of Stanford researchers shows that the state of mind in which a person listens to an angry outburst has a big effect on whether or not they actually get upset. It gives ...