At the time, I thought that working in a call-center was one of the most stressful professions to undertake, especially when dealing with insurance claims (you can imagine the stories).

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Those working in any profession will experience their share of difficult conversations. Whether a customer’s cable service is not running properly, a new tablet is on the fritz or someone was ...

Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

The majority of grocery store workers must deal ... from customer interaction is a typical characteristic of grocery store working conditions. Store managers and associates must handle difficult ...

Even if the client is upset about something that was beyond your control, or out of your hands, it’s still your problem to deal with ... On the other hand, difficult customers are the ones ...

Dealing with difficult customers is never easy, but it's a part of many businesses. Communicating with those customers through email is sometimes easier than doing so face-to-face, but it's still ...

Does your business have a plan for managing problem clients? If not, pick up a copy of Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best ...

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...