One small phone contact or email will show your ... and closer ties with future loyal clients. The best way to handle difficult customers is to remain calm, listen attentively to their complaints ...

We explore how to deal with difficult customers and knowing when it's time ... is already built up by the time I pick up the phone to speak to the person. By letting them vent in the beginning ...

At the time, I thought that working in a call-center was one of the most stressful professions to undertake, especially when dealing with insurance claims (you can imagine the stories).

Those working in any profession will experience their share of difficult conversations. Whether a customer’s cable ... this is done over the phone, and some of these people wind up calling ...

Mike Effle, CEO of Vendio, a multichannel ecommerce solution, knows a thing or two about how to deal with difficult customers. He offers 10 tips on how to turn a bad customer service situation ...

Even if the client is upset about something that was beyond your control, or out of your hands, it’s still your problem to deal with ... On the other hand, difficult customers are the ones ...

The Bureau of Labor Statistics reported stress from customer interaction is a typical characteristic of grocery store working conditions. Store managers and associates must handle difficult ...

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...

Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

August is a good month to review what makes our customers ... opportunities from difficult or unstable moments. If you find yourself in a confrontation, make sure that you handle it without ...