I had heard that Hawaiian Airlines has a new no-show policy but not that they cancel your return flight too. Auwe ! Answer : Yes, under the policy that took effect May 15, a passenger with a ...

Hawaiian Airlines is days into implementing a new ... the airport but miss their flight may have options and are told to contact an airport customer service agent at the kiosks or check-in ...

The airline added if you’ve already missed your flight, it’s best to contact Hawaiian’s Reservations Department at 1-800-367-5320 as soon as possible to see if anything can be done.

About 30 percent of the time agents must tell customers to contact the airline via the phone or online chat — both secure channels. Eventually, Hawaiian also wants to add secure chat to its ...