It is your responsibility to deal with complaints consistently. Consider whether the complaint raised is the result of a misunderstanding. It may be that the student needs further information about ...

That said, the most effective approach to dealing ... the customer. However, she points out that to successfully turn a complaint from a risk into an opportunity, there are certain guidelines ...

Do your frontline employees deal with a fair amount of customer complaints? Do leaders think it’s your rules and policies that make you successful? Do you have employees who have suggested ...