Mabasa emphasises that all business employees, not just sales staff, should be trained in complaint resolution. “Customers might approach anyone in your store or business with a complaint ...

A Premier Inn employee has opened up about the most awkward type of customer complaint he comes up against, and many other hotel workers can relate all too well ...

3. Empower staff to deal with complaints According to Ucukalo the best way to deal with a complaint is to empower your staff. “Try to resolve the situation before it escalates,” she says ...

Hospital bosses have drafted in extra staff to deal with complaints from patients. Brighton Health Care NHS Trust wants to improve its response times so all complaints are dealt with fully within ...

Eir has claimed that a controversial instruction to staff to hide complaints details from customers was “taken out of context” after the telecoms firm was criticised by a district court.

It is your responsibility to deal with complaints consistently. Consider whether the complaint raised is the result of a misunderstanding. It may be that the student needs further information about ...

In its announcement, JAL said staff would undergo mandatory harassment training and be issued with manuals detailing how they were expected to deal with inappropriate or threatening behaviour from ...

Train your staff to deal with customer complaints. Ucukalo says customer-facing staff will be more likely to recognise or receive a complaint before the business owner will.