What industry needs the most help in customer service? Banking. At least that’s what a recent survey from analytics firm ForeSee revealed. The survey ranked financial services firms like ...

It’s something we all wonder after interacting with a business: should I bother to take this survey they’re sending me? Whether you were the phone with an airline, bought a product from a ...

In a recent Hubspot survey, 88% of respondents said customers have higher expectations than ever before. Whether their experience is good or bad ... on a common customer service proposition ...

Whenever possible, get products and/or services from companies that have a reputation for taking good ... survey that asks consumers which companies deliver the most satisfying customer service ...

Which factors contribute most to great and terrible experiences when customers contact ... Respondents say the factors that contribute most to a positive customer service experience are helpful ...

Service advisers often struggle with balancing the unpredictable nature of automotive serviceand maintaining a satisfactory customer survey score ... in finding me a good solution.

Send and review post-service surveys. We use a CSAT tool that ... If significant, any metric related to customer satisfaction would be a good (though indirect) measurement of the ROI for customer ...

A recent survey released by Arizona State ... There is also a major disconnect between what companies see as good customer service and what consumers expect. Tenumah says 80% of companies ...

but simply sending out a survey is not enough. Good customer service is something that starts at the very top of the organization and is funneled down to every employee who comes into contact with ...

79% of survey respondents said playing a game in the metaverse is what they would be most comfortable doing, followed by engaging with a brand’s customer service (68%). With great opportunity ...