It is what the customer gets out of it.” – Peter Drucker “Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt “Exceptional ...

Recently, I compiled ten favorite customer service quotes for this column ... to the customer experience. 8. “Remember ... No matter how good your feedback is, you always start ...

Research shows that a social customer will tell an average of 42 people about a good customer experience ... Do you have any inspirational quotes to add to this list? Let me know in the comments ...

All of these simple strategies can lead to a great customer experience if you push for it. Take a big holistic look at your business to make sure you’re making the best it can be, end to end.

Even if you manage to create an incredible experience in red, there will always be people who prefer blue. Great customer experience (CX) does not exist in a vacuum. To design an experience ...

Every company says it wants to provide a top-notch customer experience; how many actually do is another matter. To wit: Although improving the customer experience is a strategic priority at a full ...

Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the ...

One universal element that ties all entrepreneurs together is the need to offer a better customer experience. While customers do appreciate great products and great prices, they ultimately stay ...

The biggest factor impacting the customer experience isn't the front-line employees ... And there could be a good reason for that — the customer may be browsing anonymously.