These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

A man enters various stores under the guise of shopping - first for a couch, then for a laptop - to observe and reward good ...

and future business can be won or lost based on a good or bad customer service experience. Customer service has evolved to include real-time interactions via instant message chats, texting ...

The economy might be searching for stability as it rides President Donald Trump’s tariff rollercoaster, but bank consumers ...