As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

Two days after the state initially reported a cybersecurity breach into the RIBridges platform, state officials have rolled out a call center for those concerned about their credit status.

The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff’s Office, will be renamed the George A Robinson Emergency Communication Center on Tuesday in honor of ...