However, some lack the customer service and sales skills needed to deliver that positive and memorable first impression. Here are some simple techniques to ensure a memorable and consistent ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. Here's a bonanza of ...

by cultivating good relationships and maintaining a high standard of customer service. Consistently making a strong first impression is essential to gaining new customers and clients, what every ...

It helps form the customer’s first impression, an indication of a pledge to offer a satisfactory product or service. It plays a role in everything we do, in every transaction we touch ...

BY Leena Iyar First impressions last, and this is especially true when it comes to client relationships. Whether you’re in the customer service industry or providing a professional service ...

# A strong first impression is the difference between customers having a positive or negative experience at your business. Handled well, customers will walk away feeling valued and heard. But handled ...

Travel Impressions, under Gorgas leadership, took it on as well. Six Sigma specialists first looked ... he said. Service improvements (including a 24/7 customer care center introduced in November ...

In 2009, the City of Mequon named Impressions the business of the year. It is Tierney’s background in the hospitality business that shapes her vision of customer service. Both the Disney and ...

Customer experience has a lot to do with how you make people feel at any point of contact with your business thus the need to always create a great first impression. Let us look at some of the ...

Dos and don'ts for customer service: Set a sterling first impression for new patients Dr. Roger P. Levin Sep 20, 2009 When new patients arrive to your practice, exceed their expectations with ...