2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.

A newly released 2024 E-Government Survey from the United Nations paints a picture of significant progress in the global pursuit of digital government. Compared to just a few years ago, a vast ...

Kayla Schwoerer does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...

Research on national e-government websites reveals a range of service offerings, from document access to specialised public services, with variations in the quality and availability of support ...