Q: My doctor was seriously late for my appointment, which caused me to miss some work and basically penalized me financially. Can I demand at least a partial refund? A: Just this week I went to a ...

“Our study uncovered a torrent of patient allegations of doctors running behind schedule, excessive waiting time to see a provider, billing problems, indifferent staff and doctors’ bedside manner ...

Waiting-room feet from a cold, hard seat. A single word “NEXT” resounds from the reception desk. Part of this medical assembly ... grates on me more or shuts me down faster than a front-office staff ...

Office settings include both front office and back office areas. Front office staff consists of desk clerks ... least one front office employee, as do doctor's offices and other professional ...