Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

According to Forbes contributor Sharissa Sebastian, CEO of Leadership Mastery Alliance, a study by Bravely outlined that 70% of employees are actively avoiding difficult conversations at work – and 53 ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

When it comes to taking on difficult conversations with employees, many leaders would rather do almost anything else. The thing is, if you’re a leader, you don’t want to do anything that might upset ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Here are a few suggestions for ...

Sometimes, navigating the workplace requires hard conversations — whether it’s asking for a raise, delivering bad news or owning a mistake. It can be tempting to put off those difficult discussions, ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. An inclusive workplace can be a comfortable place to have ...