A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Creating Positive Conversations with Challenging Customers De-Escalating Conversations for Customer Service Tackling Intense Customer Service Moments Customer Service AI Simulations Dealing with an ...

Initiating these conversations in the first place: also a luxury, I was learning. For this we have the automatic call ...

Borrow phrases from customer service representatives the next time you're dealing with someone impossible.

A New York judge rules that SiriusXM made it too difficult for customers to cancel their service, weeks after federal regulators enact a click-to-cancel rule for subscriptions. New York State ...

Many of us have had difficult conversations that provoke anxiety, and we may dread the ones we need to have — with a family member about political issues when we disagree; with a supervisor ...

Preparing for potentially difficult or uncomfortable conversations is one of the best ways to set ourselves up for a smooth holiday season.

It seems like conversations these days are as a difficult as ever. Whether with family members, work colleagues, employees or strangers, the ability to have a productive discussion on any topic where ...

It takes a positive, professional attitude and understanding your customer's needs to turn a difficult situation into a win.