Top officials at these call centers say they are also feeling more confident in the face of ... at-home agents from taking calls on cell phones. Wireless accessories are a different story.

Despite the many challenges they face, millions of essential workers — including call center agents — continue ... the two concepts are different: Customer experience focuses on how a customer ...

After working the graveyard shift where they get all sorts of verbal abuse from irate callers, call center agents just want ... are the same and people face different situations even if they ...