Do you dread dealing ... towards customers from time to time, but it's worth remembering that you're often a customer yourself. Here are some of van Zanten's observations: Appease the angry ...

Dealing with difficult customers is an inevitable part ... For example, simulate scenarios like addressing an angry customer or resolving a billing dispute. The more prepared your team feels ...

The fact is, whether you’re Amazon or not, you will get complaints, you will upset your customers, so you need to have a strong strategy in place to deal with difficult customers. You also need ...

I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. With the good comes the bad, and in business this means dealing with difficult ...

Like it or not, difficult customers are bound to appear in your life every now and again. Whether they are unreasonable or rightfully upset, dealing with difficult customers is never fun.

Financial blog Sound Money Tips has posted a few tips on how to deal with angry customers; the best one is this: Listen to the client. Let them tell their side. This will help the client calm down ...

They can place stress on you and your employees and interfere with servicing your other customers. You can use a few basic techniques to deal with difficult customers, whether they have a ...

The majority of grocery store workers must deal with customers no matter ... occurs a distance away from the service desk. A difficult or angry customer causing a commotion in a crowded grocery ...

September then, is a good month to review what in the past has upset ... at turning difficult situations in to successes and learning how to lessen anger and increase product and customer ...