Dealing with difficult customers is an inevitable part of running ... turn a bad experience into a favorable one. Frequent staff training will equip your team to manage difficult contacts through ...

They can place stress on you and your employees and interfere with servicing your other customers. You can use a few basic techniques to deal with difficult customers, whether they have a ...

I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. With the good comes the bad, and in business this means dealing with difficult ...

Even if the client is upset about something that was beyond your control, or out of your hands, it’s still your problem to deal with ... On the other hand, difficult customers are the ones ...

True listening seems to be a disappearing art in our culture. But in order to communicate effectively with a difficult customer, it’s imperative. An ear is only the organ that delivers sound ...

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...

plus you are more likely to have to counsel your employees who are dealing with difficult customers. It is just a sad, but true sign of the times. A simple rule stated even more simply: If you hire ...

Dealing with difficult customers is never easy, but it's a part of many businesses. Communicating with those customers through email is sometimes easier than doing so face-to-face, but it's still ...