They can place stress on you and your employees and interfere with servicing your other customers. You can use a few basic techniques to deal with difficult customers, whether they have a ...

I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. With the good comes the bad, and in business this means dealing with difficult ...

Dealing with difficult customers is never easy, but it's a part of many businesses. Communicating with those customers through email is sometimes easier than doing so face-to-face, but it's still ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

At the time, I thought that working in a call-center was one of the most stressful professions to undertake, especially when dealing with insurance claims (you can imagine the stories).

To help you survive this difficult ... deal for their trips and want to feel in control, even in situations where social distancing has become the rule. Develop scenarios in which the customer ...

Those working in any profession will experience their share of difficult conversations. Whether a customer’s cable service is not running properly, a new tablet is on the fritz or someone was ...

plus you are more likely to have to counsel your employees who are dealing with difficult customers. It is just a sad, but true sign of the times. A simple rule stated even more simply: If you hire ...

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...

Six types of ‘difficult ... serve your customer’ (www.vivagroupindia.com) are: uninformed, well-informed, anxious, friendly, egoistic or high-headed, and informal. How do you deal with an ...

In both cases, the business owner is dealing with a customer/client who makes conducting business a distinctly unpleasant experience. When confronted with difficult customers who appear unlikely ...