With the good comes the bad, and in business this means dealing with difficult customers every now and again. Often, this is due to things you cannot avoid, such as a shipping issue that a third ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Evenson, Renee. “How to Deal with a Difficult Customer: A Positive Solution to a Negative Situation.” ... Selling Strategies to Win Over Your Most Difficult Customers. AMACOM, 1997. Kroskey, ...

Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that ...

Steps to Dealing With a Difficult Customer. While difficult customers may make up only a small portion of your clientele, that minority can take up an inordinate amount of your time.

Traditionally in most of the northern hemisphere the month of September is called the "dog days" of summer. The name derives from the fact that it is often ...

Mike Effle, CEO of Vendio, a multichannel ecommerce solution, knows a thing or two about how to deal with difficult customers.He offers 10 tips on how to turn a bad customer service situation into ...

Business News:Dealing with difficult customers. Dealing with difficult customers. June 17, 2025 e-Paper. LOGIN Account. eBooks Subscribe GIFT FRONT PAGE. Search. Live Now. News. SECTION.

Overall, there’s no realistic way for a business to completely escape difficult customers. Even the best-run businesses with the tightest processes will fall victim to these confrontations.