You set up your Facebook page to receive customer comments to boost engagement, but now it’s full of complaints—and they’re petty, mean-spirited, or just plain unfair. Your small business ...

Speaker 1: Thanks. Speaker 2: Thanks a lot. Speaker 1: (TO AUDIENCE) The best way of dealing with a customer in this situation is to try and build towards a compromise. Even if it's an issue that ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

If your team is fatigued by dealing with the same issues day in and day out and they feel the pressure of managing frustrated and angry clients, we have the solution for you.

The new system is an integrated administrative system based on the best international practices and standards concerning the effective dealing with customers’ complaints. The customers ...

Energy firm Ovo has been told to pay out £2.4m after the regulator found it had not been dealing with customer complaints correctly. Ofgem said that 1,395 Ovo customers were hit by problems ...