While satisfied customers are often willing to provide positive feedback about your business or product, they may not necessarily think to do it on ... on the work we crafted for them.

"We are willing to refund in full," the representative wrote. "We hope you can reconsider deleting comments at your convenience okay?" The message concluded, "When we do not receive a response ...

“WE DO NOT ... customer’s three-star rating, “we are using a new soy sauce base (low sodium and gluten free) and adjusting for the difference … Thank you for your helpful review.” But ...

Then focus on solving the problem, confident that you know not only ... is happy, we politely ask them to edit their rating. Most will do so — after all, customers don’t want to leave negative ...

If you work in customer ... “What can we do to win back your business?” The Honda exec outlined the problems that influenced the company’s decision to leave us and told Rich not to call ...

How can we encourage older consumers who are not well-versed with computers to leave reviews for us? Some do not understand ... with satisfied customers, encouraging them to leave a review of ...

And, while you’re attracting new customers, it’s also important to keep your existing customers happy so they don’t make the switch. As consumers, we ... them out and found that not ...