Translate relationships into KPIs. In order to assess the effectiveness of customer engagement strategies, vendors need to utilize activity metrics within their dashboard analytics—including the ...

Michael Hickins at BNet cracks open the customer/vendor relationship kimono, using Ray Wang's most recent post as the backdrop. As we enter the conference season, the timing could not be better ...

Forbes contributors publish independent expert analyses and insights. Annie is the founder of Lips, an inclusive creative sharing platform. Technology, and especially artificial intelligence (AI ...

Niche communication channels are associated with weaker customer relationships. In strong vendor relationships, email is used 67% of the time and voice is used 63%. When these channels are the ...

In general, CRM users gave an average score of 79% to vendors for helping them innovate, and 75% for helping them save time. Relationships play a large role in customer satisfaction, illustrated ...

Vendor commitment is also demonstrated through a combination of customer focus, trust and other relationship-based elements geared to helping a customer succeed. Ultimately, the VMO function ...

I promise, I will make it up to you. Good vendors accept responsibility and work with the customer to make things right. Good relationships endure these lows because they know they are far less ...

CHICAGO, IL--(Marketwired - February 23, 2016) - The use of third parties has indeed helped financial institutions to grow revenues, cut costs, and improve the customer experience. However ...