Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

For direct human assistance from Expedia, connect with an Expedia customer service representative at 1-888-540-1069. Their ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

In addition to support for every channel you care ... Seamless CRM integration is the backbone of any omnichannel contact center — your customer relationship management software is typically ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...